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Delivery & Returns

Returns Policy

You may return new & unworn or unused items within 28 days of delivery for a full refund. You must notify us of your intent to do so within 14 days. The item must have it's original packaging with all tags still attached. The item must show no sign of use or wear. Photographs are taken of all items that are dispatched and any item that is returned will be thoroughly inspected. The item to be returned must not have any odour, marks or sign of damage. Return postage is at the expense of the buyer unless the the item is being returned as a result of our error. (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Please refer to your invoice for details on our returns policy for items bought direct from our store.  

Shipping


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.